22 June 2021

Excellent user satisfaction scores for EBA CLEARING quality survey 2020

To assess user satisfaction with its services, EBA CLEARING conducts an annual quality survey. This year’s quality survey showed excellent results with an increased overall average user satisfaction rate of 4.2 (out of 5). Representatives of 115 banks participated in the survey, which looked back on 2020 and was conducted in March 2021 with the support of an independent survey provider.

The survey questions were designed to gather user feedback both on general satisfaction and on specific areas of interaction between EBA CLEARING and its users. Users indicated that they were most satisfied with service communication, release management, business continuity and resilience testing as well as with the Covid-19 impact management.

“We would like to thank everyone who invested the 10 to 15 minutes it took to fill in this survey,” said Eva Herskovicova, Head of Operations, EBA CLEARING. “Your feedback is very valuable because it helps us to further improve our service quality and your user experience.”