Between May and June 2025, EBA CLEARING invited its users to provide feedback on general satisfaction and on specific areas of interaction. Representatives of 108 financial institutions responded to the annual survey.
EBA CLEARING received excellent feedback with a general user satisfaction rate of 4.2 out of 5 and a Net Promoter Score (NPS) of 50. This reflects a slight increase compared to the results of the previous survey and a score well above average in the banking sector.
Key strengths contributing to the high NPS include the newsletter format, the website, resilience exercises and EURO1 release management.
EBA CLEARING uses the customer survey data to identify not only strengths, but also areas of improvement.
Thank you to everyone who participated in the 2025 quality survey. Your valuable feedback plays a key role in helping us enhance our service quality and improve the user experience.
To learn more about the general satisfaction results of the survey, download infographic.
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