Corporate governance
Customer Support
Frequently Asked Questions
ICU Web Form
ICU Cases
STEP2 SDD Operational Directories Web Form
Contact List Change Request Web Form
Definition of Contact List Key Roles
Contact Lists
Pricing Lists
Billing and payment information
List of Customer Support Service Fees
Business Continuity Testing
Test & Training Information

Frequently Asked Questions


Requests for update(s) should be submitted via the Contact List Change Request Web Form and remain the executive privilege of:

- EURO1/STEP1 'Change Contact - General Responsibilities'

- STEP2 'Operational Contact' and 'Business Contact' - only one Business Contact for each STEP2 Service (SCT, SDD Core and B2B).

Each participant is responsible to maintain an updated Contact List at all times for each subscribed service and in line with the definition of Contact List key Roles established for EURO1, STEP1 and STEP2 Services.

More information: Contact List Change Request Web form and Definition of Contact List Key Roles


The pricing lists are sent annually to the participants in accordance with the service(s) they participate in. The pricing lists are also available for download on the EBA CLEARING website for authorised users. The EURO1 pricing list can be accessed by all EURO1 contacts listed on the EURO1 Contact List whereas the STEP1 pricing list is accessible for all STEP1 contacts listed on the STEP1 Contact List. The STEP2 pricing lists are only available for download for the “STEP2 Business Contact” in accordance with the service(s) his/her institution participates in.

More information: EBA CLEARING Pricing Lists and List of Customer Support Service Fees


Information at central system level is modified in line with the established change procedure (also known as provisioning) and via means of an Electronic Database Maintenance and Registration Form (E-DMRF) sent by the Direct Participant to the EBA CLEARING Administration and Corporate Secretariat (ACS) team and becomes effective on established date(s) as per published change calendar. 

More information: STEP2 SEPA Services User Manual (Participant provisioning) and E-DMRF 

The Direct Participant Web Station allows Direct Participants to browse for information directly from the Central System. Examples: list the files sent/received, see file status, see the current business dates and on-going phase, retrieve error codes, list the routing table (DPs/RBs), obtain online payment details. The DPWS also allows interaction by the participants with the Central System.

Examples: initiate file retransmissions, obtain statistics reports, obtain offline payment details, perform bulk cancelations, establish bilateral relationships for the batch processing, establish threshold alert.

Supported setups:
Internet Explorer 8 with Java 1.7 No specific configuration.
Internet Explorer 10 with Java 1.7 In order to display the DPWS correctly, IE10 must be configured to use Compatibility View.
Internet Explorer 11 with Java 1.7 IE 11 Must be configured to use Compatibility View.

More information: How to use the DPWS - Information Guide

You should verify if the file is visible at central system level first using your Direct Participant Workstation (DPWS) and match against the files received at your application or SWIFT Alliance Gateway (SAG). If necessary you may consider retransmitting the file.

You can retransmit a file using the ‘Resend’ button in the Direct Participant Workstation (DPWS). This function is available for a specific type of user called ‘Supervisor’.

More information: STEP2 SEPA Services User Manual (Output Files Retransmission) and DPWS User Manual (File retransmission)  

You should use the Direct Participant Workstation (DPWS) and look up the error code of the rejected transaction(s) at file, bulk or transaction level to find out why one or more of your transactions have been rejected.

Example: When the rejection is due to a routing problem (error code PY01), a check against the latest routing tables for the respective service should be made alongside with the most recent Participant Info Notes reporting provisioning actions.

More information: STEP2 SCT SDD Error Codes Quick List, STEP2 SCT Participant Info Notes or STEP2 SDD Participant Info Notes

You should use a parser to screen your input XML file with the latest available schema to locate where the problem is inside your file.

More information: STEP2 XML schema or STEP2 SCT SDD Error Codes Quick List 

  • In order to request a Bulk Payments Cancellation, a DPWS Supervisor user has to select the relevant input files from the available list and press the button “Cancel”. Bulk payments cancellation is possible before settlement only, i.e. pacs.008. Bulk payments cancellation will be accepted only if all transactions inside the bulk are eligible to cancellation, i.e. all transactions must be in status ACCP (Accepted) or RJCT (Rejected). After the DPWS Supervisor user has submitted the ‘CANCEL’ request, another Supervisor user must authorise the Bulk Payments Cancellation request (dual control principle).
  • In order to request a Batch Payments Cancellation, a DPWS Supervisor user will select from the available list of input files and press the button “Cancel”. Batch payments cancellation is possible before settlement only, i.e. pacs.008. Figure: Request for Batch Payments Cancellation After the DPWS Supervisor user has submitted the ‘CANCEL’ request, another Supervisor user must authorise the Batch Payments Cancellation request (dual control principle).

    More information: How to use the DPWS – information guide 

You should refer to the established change/provisioning dates, available on our website, i.e. www.ebaclearing.eu > STEP2 > SCT / SDD > Admission.

More information: STEP2 SEPA Services User Manual (Participant provisioning) and E-DMRF 

Direct Participants have access to their processed STEP2 payments details using the DPWS as the primary and default channel to initiate payment detail requests.
Payment details – when processed – are visible for 10 years maximum to both sender and receiver via the Direct Participant Web Station (DPWS) search menus:
a) if value date is < 3 months: Files Bulk and Transaction > List Transactions > using the available filters – SEPA SCT, SDD.
b) if value date is > 3 months: Reports Offline > Request report – SCT only.
More information: How to use the DPWS – information guide

A BIC can be valid and able to send payments in the STEP2 platform without being listed in the SWIFT BIC directory. The routing tables of the STEP2 SEPA Services are decoupled from the SWIFT BIC directory but are closely linked to the EPC Adherence list for the respective payment schemes.

More information: European Payment Council (Adherence to the SEPA register of participants)

The default and maximum value is 245,000,000 bytes (245 MB) which corresponds to the maximum size for a file to be sent through SWIFTNet FileAct protocol (250 MB).

If the file is already compressed at application level, it is possible to send files which are bigger than 250 MB. In this case the SNL compression should not be used. Due to performance considerations the maximum uncompressed size for a file is set to 500,000,000 bytes (500 MB). A maximum size value of an output file can be configured by the participant for each service. STEP2 will split output files into separate files if the output is bigger than the maximum output file size by default or as captured by the participant. Due to performance considerations the minimum value is set to 30,000,000 bytes (30 MB).

More information: STEP2 Interface Specifications (File format) and STEP2 Functional Description - Appendix A 

There is no maximum amount defined by the SEPA Schemes for a credit transfer or a direct debit. The maximum single value of any transaction technically admissible is EUR 999,999,999,999.99.

More information: STEP2 Functional Description - Appendix A

Warehousing varies in the STEP2 SEPA Services, from three business days in STEP2 SCT to 14 calendar days in STEP2 SDD Core and B2B.

More information: STEP2 SEPA Services User Manual (Credit / Debit Warehousing and Lifecycle)

While the single processing mode ensures a thorough validation of each transaction in a STEP2 input file at central system level, the batch processing mode is an option of the STEP2 SCT, SDD Core and SDD B2B Services in which the files from a sending direct participant contain batches of payments that are already sorted by receiving direct participant and for which no business validation is performed at transaction level.

More information: STEP2 SCT Batch Processing Functional Description and STEP2 SDD Batch Processing Functional Description 

Direct Participants A and B must be configured by EBA CLEARING to be included in the batch processing closed user group using the E-DMRF and add each other as a counterpart for BPO in the DPWS.

More information: STEP2 SEPA Services User Manual

Bilateral relationships should be inserted and authorised at the very latest during the same business date and outside the settlement window, thus the command should be inserted and authorised between: a) SCT: from D-2 after 17:00 CET and before 16:00 CET on D-1, b) SDD Core: from D-2 after 14:00 CET and before 11:00 CET on D-1, c) B2B: from D-2 after 14:30 CET and before 12:00 CET on D-1.

More information: STEP2 SEPA Services User Manual  

SWIFTNet and EBICs are two networks used to send / receive STEP2 files.

For file sending to the Central System, participants may use the two networks in parallel. For file receiving from the Central System, one network will be designated as primary and the other as secondary. STEP2 will always use the primary network unless a participant requests to switch to the secondary one.

The default procedure for a change of configuration of the networks is via the DMRF.

Also see also FAQ: How can I change my information at central system level?

For emergency and back-up/contingency reasons, request to change the file receiving network may be submitted via the ICU Web Form provided that a secondary network is already provisioned and limited to one change per day and per participant.

More information: STEP2 SEPA Services User Manual 

The SDD Operational Directories can be found here on the EBA CLEARING website.

The directories are used when participants need to contact each other bilaterally for issues or questions regarding the SEPA Direct Debit Services. Subjects may include but are not limited to situations described in the SDD Scheme Rulebooks. Participants should refrain from using the EBA CLEARING Contact Lists to contact other participants on such matters as they are not directly involved.

More information: STEP2 SDD Operational Directory


Information at Central System level is modified in line with the established change procedure (also known as provisioning) and by means of the Annex C form being sent by the participant to EBA CLEARING.

More information: EURO1/STEP1 Service Description - Annex C

From an operational point of view:

  • until the EURO1/STEP1 start-up, banks are in a position to cancel any payments which they have already transmitted to the system that have not yet been processed;
  • after start-up, only payments that are ‘on-hold’, or are for future value dates, can be cancelled by the sending banks until the sending cut-off time. i.e. STEP1 - 14:30 CET or EURO1 - 16:00 CET. The only exception are STEP1 Capacity Transfers, which can be both sent and cancelled until 16:00 CET.
More information: IWS User Guide EURO1 and STEP1

You should use the Interactive Workstation (IWS) and look up the reason why the transaction was rejected. The reason is provided via an error code for which the description is provided in the IWS and the EURO1/STEP1 Service Description. Depending on the reason, the resubmission of the transaction is to be considered.

More information: EURO1/STEP1 Service Description 

The interest on the EURO1 collateral contribution is paid/debited on the third business day of each month.

More information: ECB Remuneration Calendar and EBA CLEARING Remuneration Overview 

The calendar for the interest payments is available in the EURO1 Monthly Statistics. The calculation details paid/debited each month are available in the remuneration overview, i.e. www.ebaclearing.eu > EURO1 > Statistics > EURO1 Monthly Statistics  

More information: EURO1 User Manual and E1S1 11 003 ECB interest remuneration

For additional questions, please send your query via the ICU Web Form.

The ICU Web Form is the default and primary medium for registered EBA CLEARING users to channel their questions securely.

Access to the ICU Web Form is granted to all persons listed on the EBA CLEARING Contact List.

If you are missing your password: Simply have your password resent automatically to your mailbox by entering your e-mail address in the appropriate box under "My Account", and hit the ‘submit’ button.

If you do not hold any identification credentials, i.e. login & password: Please have a person from your organisation submit the query on your behalf. Alternatively, the EURO1/STEP1 Change Contacts, STEP2 Operational and Business Contacts may add your contact details to the respective contact list(s) via the Contact List Change Request Web Form. Your website access rights would then be expanded. For more information, please refer to the Contact List Key Role Definition.

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