Customer Support

The Customer Support Helpdesk is the single point of contact for participants connected to/using EBA CLEARING payment service(s) for operations-related and all other enquiries. It is dedicated to delivering efficient support and timely responses to your questions.

Ask us

Online via our secured contact form

The case management is accessible within the customer portal for registered Contact List users only.

Having problems accessing the customer portal? Then please contact us by phone.*

Service days

Our regular service days are from Monday to Friday, except for the following closing days:

 

2017  
New Year's Day 1 January
Good Friday 14 April
Easter Monday 17 April
Labour Day 1 May
Christmas Day 25 December
Christmas Holiday 26 December

 

2018  
New Year's Day 1 January
Good Friday 30 March
Easter Monday 2 April
Labour Day 1 May
Christmas Day 25 December
Christmas Holiday 26 December

 

* Recorded phone lines.